Creation and transit are two distinct phases in a piece’s journey to you.

• Production Lead Times reflect the time dedicated within our Brooklyn studio to hand-craft, set stones, refine, and carefully package your piece. Each product page notes these specific timelines directly below the piece's name, ranging from "One-of-a-kind: Ready to Ship" (which departs the studio within 1–3 business days) to "Made to Order" (which typically requires 4–6 weeks, or up to 8–13 weeks for bespoke, customized commissions).
• Shipping Timelines begin only after your completed piece leaves our hands and is entrusted to our couriers.

To estimate when your collection will arrive, simply combine these two windows. For example, if you select a made-to-order piece with a 4–6 week production timeline, and it ships via USPS Priority Mail (1–4 business days), you can beautifully anticipate its arrival within 5–7 weeks from your order date.

To protect the unique value and artistry of your piece, our insurers strictly require a signature upon delivery for all shipments. Because of this, we are unable to ship packages without this secure verification.

If receiving a delivery at home presents a challenge, we are delighted to accommodate alternative arrangements to ensure a seamless experience. We frequently coordinate deliveries to:

• A workplace or alternative secure address where someone is available to sign during business hours.
• A local FedEx location or Post Office, where your package will be held securely for you to collect at your convenience.

Should you wish to arrange a secure pickup hold, please contact the studio at info@allisonalane.com prior to your shipment notification so we can seamlessly coordinate the details for you.

If you discover a discrepancy or need to adjust your destination, please contact the studio as soon as possible so we may update your order details prior to departure. To maintain the highest security and protect your investment, we do require a brief identity verification before modifying any delivery details.

Should your piece already be in transit, we will certainly do our utmost to coordinate a reroute with our couriers. Please note, however, that post-departure alterations are entirely at the discretion of the transit carrier and are not always guaranteed. In some instances, the courier may also assess an additional fee to redirect the shipment.

To ensure a flawless delivery, we kindly ask that you review your address details at checkout, or reach out to us at info@allisonalane.com the moment a change becomes necessary.

If you happen to miss the initial delivery attempt, the courier will leave a notification at your residence. Typically, they will attempt delivery again on the following business day, or secure the package at a nearby local facility for your convenience. Should you choose to collect it in person, please remember to bring a valid government-issued identification to ensure a seamless release.

In the event that a package remains unclaimed, the carrier will eventually return it to our Brooklyn studio. This return transit can take anywhere from several days to a few weeks.

Once the piece safely returns to our hands, we will reach out to you immediately to arrange a secondary delivery. Please note that because each shipment is fully insured and expedited, a complimentary shipping service cannot be extended a second time; a fee will be assessed to cover the costs of the subsequent delivery prior to reshipment.

Yes, we will gladly arrange to reship your piece. Once the package returns safely to our Brooklyn studio, we will reach out to you immediately to coordinate a secondary delivery.

Please note that because each shipment is fully insured and expedited, our complimentary shipping service applies only to the initial transit. A subsequent shipping fee will be assessed to cover the costs of the second delivery before your package departs the studio again.

From the moment your order is placed to the day it arrives at your door, we ensure your piece’s journey is seamless and transparent:

• Acknowledge: Immediately after placing your order, you will receive a confirmation email detailing your piece's specific production timeline and selected shipping method. (As a gentle reminder, the time dedicated to hand-crafting your piece in our studio is distinct from its time in transit with our couriers).
• Depart: Once your piece has been meticulously finished and prepared for travel, we will generate your shipping label. You will receive a second notification containing your dedicated tracking details so you can follow its progress.
• Arrive: Upon delivery, the courier will require a signature before releasing your package into your care. A final confirmation email will be sent to you once the delivery is complete.

Note: If our correspondence does not appear in your inbox, we kindly suggest reviewing your spam or promotions folder. Should they still be missing, please reach out to the studio directly at info@allisonalane.com so we may assist you.

While a lost shipment is exceedingly rare, you may find reassurance in knowing that every package departing our studio travels fully insured. Should a courier fail to deliver your package, we will immediately initiate an investigation on your behalf.

Our path to resolution depends gracefully on the nature of the work you selected:

• For Made-to-Order Pieces: We will prioritize your order within the studio and begin crafting a replacement piece for you as swiftly as possible.
• For One-of-a-Kind or Bespoke Work: Because these distinctive creations, such as our cocktail rings or customized commissions, cannot be identically duplicated, we will personally connect with you to discuss the options. Whether that means designing a new bespoke piece together or issuing a full refund.

Our ultimate commitment is to ensure you are taken care of completely, every step of the way.

We completely understand the anxiety and frustration of a delayed delivery, particularly when anticipating a piece for a meaningful occasion or holiday. We share your desire to see your jewelry safely in your hands as swiftly as possible.

While we partner exclusively with USPS and FedEx for their proven reliability and security, transit timelines are ultimately estimates rather than guarantees. Once a package departs our Brooklyn studio, it is under the care of the courier, and unexpected delays can occasionally occur due to seasonal volumes, holiday rushes, or inclement weather.

Please be assured that while Allison Alane Jewelry cannot be held liable for courier delays, we are fully committed to supporting you. Should your package stall or wander off course, we will step in immediately to advocate on your behalf, coordinate with our transit representatives, and engage our insurance providers if necessary to ensure a beautiful resolution.

Whether returning a piece or sending it to us for care, please contact the studio directly at info@allisonalane.com so we may seamlessly coordinate the process with you. For comprehensive guidance on our policies, we also invite you to review our Returns & Repairs page.

To ensure your jewelry is protected on its journey back to Brooklyn, we kindly ask that you observe the following packaging care:

• Preserve the Original Presentation: Whenever possible, please utilize the original packaging, including the presentation gift box, protective tissue, and external cardboard shipping box. These materials are deliberately designed to safeguard the delicate structure of your piece during transit.
• Alternative Packing: If the original materials are no longer available, please select a sturdy, structural cardboard box. Secure the piece with ample padding, such as tissue or packing paper, ensuring there is no movement within the parcel. For an added layer of security, double-boxing is always recommended.
• Envelopes to Avoid: We kindly request that you never use padded envelopes or soft mailers. These do not offer adequate structural integrity, and fine jewelry risks being compressed or compromised during transit.